Terms & Conditions

Returns and Cancellations

Production of your special order furniture begins shortly after order confirmation. Our skilled craftsmen invest time and effort into creating a piece that is tailored to your 'optionizable' selections.

Due to the personalized nature of special orders and the immediate initiation of production, modifications or changes to your order cannot be accepted once production has commenced. (This typically starts within 24-48 hours from the time you place your order.) Customer is responsible to order the correct size and that the merchandise can be delivered to and fit into the room intended. "Wrong size" orders are non-cancelable. We are committed to ensuring your satisfaction and will do our best to find a resolution that is fair and reasonable for both parties. 

Clearance items are final sale and may not be returned.

Please contact us with your order number (if applicable) for questions or concerns about the special order furniture process.

Made-to-Order, Personalized or Custom-Made Orders

Any item that is made-to-order, personalized or custom-made is not eligible for a refund. All sales are final. A return will not be accepted unless there was a manufacturing defect. If this occurred, please contact us immediately. If your order has been shipped or production started, it cannot be cancelled. 

How To Cancel An Order

Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must call us. We will not accept a cancellation request via e-mail or fax. We will attempt to accommodate your request but cannot guarantee cancellations made after 4:00 P.M. EST on the day that you placed the order.

How To Change Your Order

If you need to change something about your order, such as a color, finish type, product or quantity, simply contact customer service by phone. A customer service person will ask for your order number. If you do not have that handy, your name and "bill to" information will be required.

It is our policy to send an e-mail confirming the change on the original order.

Since your items could possibly ship the same day you place your order, we cannot guarantee your change will be made. We will notify you immediately if a change cannot be granted.