Terms & Conditions

Returns and Damage

Your satisfaction is guaranteed and that is why we are proud to offer one of the best return policies online. If you wish to return your order, you must do so within 30 days of receipt for an exchange or a refund. 

 

All items returned must be in new condition, unused, unassembled, unmodified and in the original packaging material. Items returned under this policy are eligible for a refund. (Please note: Made-to-order, personalized or custom-made items are not eligible for a refund.) The purchase price minus our actual shipping/handling costs and restocking fee will be refunded. It is your responsibility to pay for the shipping cost to return the item to us or our manufacturing warehouses. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs and applicable restocking fees will be deducted from your refund.

 

Inspect your order carefully for damage or missing parts. If damage is noted, notify us immediately (within 5 days of receipt).

   

Made-to-Order, Personalized or Custom-Made Orders

Any item that is made-to-order, personalized or custom-made is not eligible for a refund. All sales are final. A return will not be accepted unless there was a manufacturing defect. If this occurred, please contact us immediately. If your order has been shipped or production started, it cannot be cancelled. 

   

How To Cancel An Order

Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must call us. We will not accept a cancellation request via e-mail or fax. We will attempt to accommodate your request but cannot guarantee cancellations made after 4:00 P.M. EST on the day that you placed the order.

 

How To Change Your Order

If you need to change something about your order, such as a color, finish type, product or quantity, simply contact customer service by phone. A customer service person will ask for your order number. If you do not have that handy, your name and "bill to" information will be required.

 

It is our policy to send an e-mail confirming the change on the original order.

 

Since your items could possibly ship the same day you place your order, we cannot guarantee your change will be made. We will notify you immediately if a change cannot be granted.