Delivery & Pick Up Information

Delivery FAQs:

 

What locations do you ship to?

Most furniture deliveries made to Wisconsin, Illinois, Minnesota, Iowa, Indiana, and Michigan will be made by our own Penny Mustard delivery team.  We work with several third-party carriers to make deliveries to most of the remaining areas within the 48 contiguous states. Long distance deliveries are a combination of in-house and third party shipping companies. In-house long distance deliveries are scheduled in groups determined by relative location. Third-party deliveries will contact you once they have received your items to schedule a delivery date. Please note, we do not have control over the third-party available delivery dates. 

 

What does the In Home White Glove Delivery service include?

Our skilled delivery team or a trusted third party carrier will bring items into your home, assemble and place them where you would like. They will do a final inspection of your items before leaving and will remove all packaging and debris related to your delivery. By request, the delivery team will wear shoe covers to protect your floor. 

Can I pick up my custom ordered items from one of your showrooms?

Smaller items that only need one person to carry out/load into a car can be sent to a showroom for pickup, anything larger must be delivered or picked up from our distribution center where we have a team that can assist in loading items into your vehicle. 

 

Who can I call to schedule delivery?

Once your items have arrived at our distribution center, our scheduling department will either call or email to schedule your official delivery date. Once scheduled, our dispatch tracking system will email, text or call the day before to give you your estimated 3-hour delivery window. You’ll also receive a call from your delivery team when they are en route. In the event that you need to cancel your delivery, we will need a 48 hour notice or you will be subjected to a $100 rescheduling fee. If you have any scheduling related questions, they can be reached at (414) 433-1500 ext 1 or scheduling@pennymustard.com

 

Will you remove/move my existing furniture?

Our drivers can only remove an existing mattress/foundation if they are delivering a new mattress/foundation. Existing mattresses/foundations must be in safe and sanitary condition. If you need some recommendations for services that will take existing furniture, please click on the furniture removal link listed below or speak with your sales associate for more local options.

 

What do I do if I still have a balance?

Our driver team can take care of card payments on delivery. Cash and check payments must be made prior to delivery. If you were thinking about financing the remaining balance, please contact your sales representative prior to the day of delivery.

 

Furniture Removal & Carpet Cleaners Recommendations

 

Pick Ups:

 

Distribution Center

Pick up hours: Monday-Saturday 10am-5pm

 

Showroom Locations

Pick up hours: Monday-Saturday, 10:30am-6:30pm

                          Sunday, 11:30am-5:30pm

Pick Up Reminders:

 

-Please call ahead of time to have our staff prepare your items for pick up

-You may be asked to show an ID at the time of pick up.

-Plan to use a vehicle that you can safely secure your items in and bring materials to tie items down if needed.

-Showrooms do not have the ability to hold merchandise 30 days past scheduled pick up date. Items not picked up within that timeframe will be returned to the distribution center and must be picked up from there or changed to delivery. If changed to delivery, customer is responsible for delivery fee. 

-By selecting a showroom pick up, you are agreeing with the following statement:

            I understand the risks involved in transporting my own items and agree to take full responsibility for any damage that occurs. These risks include but are not limited to injury from moving items and damage to items while moving. I understand I am responsible for loading items from the showroom without help from the sales staff.