We will ship your order using the most reliable, fastest, and safest method possible. Every product on our site has been carefully identified to ship by a particular method in order to provide optimal delivery service at the most affordable price. Most furniture deliveries made to Wisconsin, Illinois, Minnesota, Iowa, Indiana, and Michigan will be made by our own Penny Mustard delivery team. We work with several third-party carriers to make deliveries to most of the remaining areas within the 48 contiguous states. All deliveries include placement, unpacking and debris removal, and light assembly of your furniture.
When an item ships by Small Parcel, it means it will be delivered by UPS, FEDEX, DHL or USPS.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and your shipping area.
Returns and Cancellations
Special-order items cannot be cancelled or changed after 48 hours from when the order was placed. After this time, special-order merchandise is non-refundable and non-returnable.
Clearance items are final sale and may not be returned.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return.